Seasonal World

We’ve been loyal customers of Seasonal World since they installed our pool 15 years ago…. using them for all our pool chemicals, openings, closings and the occasional repair (i.e. probably close to a couple thousand dollars per year). In August we decided to replace our aging liner as we prepare to sell our house. The job was completed at the end of August and we noticed defects along the seams. We reported it immediately and I was lectured by the back office that this liner was a different manufacturer than our previous liner and it was of very high quality (not that I had questioned it nor had I had any issues with the previous liner …other than age). Long story short, it’s now Nov and we are still going back and forth trying to get them to cover the cost to replace the defective liner. While the manufacturer is willing to supply a new liner, Seasonal World apparently doesn’t back their manufacturers (who, by the way, they chose for us …we were not given an option) by providing the labor and that will be a good chunk of the cost. Currently we are waiting for the decision makers to return from out of town (again) to find out what they are willing to do. Buyer beware on any big-ticket items…it’s a long fight to get them to back the manufacturers/equipment they sell if they will at all.