Starlight Fleet

I was supposed to take my son on the pirate cruise but unfortunately for reasons beyond my control we were unable to attend. My son has type 1 diabetes and he was very ill the morning of the cruise so I had to make the decision to keep him home for safety reasons. I called to cancel my reservation and the woman who answered the phone said nothing other than she was cancelling my reservation and that she hoped my son felt better. I returned from vacation to see I was charged $90. I called because I thought it was just a mistake and was told by not one but two very rude disrespectful people that it's their policy & there is nothing they can do about it so I am now out $90 and I got NOTHING for it. I explained that my son has a very unpredictable disease & that this could not be controlled or prevented and the man on the phone literally laughed at me. I am in complete shock that we were treated this way and I will tell everyone I know not to give a single penny of their hard owned money to this business. It is a complete disgrace to treat customers this way. This is supposed to be a fun experience for children but the way they behaved when I explained my sons situation I'm actually glad he didn't step foot on that boat. You should be ashamed of yourselves. It's bad enough my 6 year old son has to endure this disease every single day of his life & miss out on things but for a grown adult running a business geared towards children to be so heartless truly makes me sick. I don't even care about the $90, it's the principal that they took advantage & benefited from my sons illness that is truly despicable.