Panera Bread

Near constant order mess-ups especially with the drive through. Being there in person seems to limit the amount of times your order is wrong, 1 out of 4, but the drive through and rapid pick up is constantly forgetting things. I keep trying to get my boyfriend to just go to another Panera, but he likes playing Russian Roulette with the drive through because being inconvenienced with a wrong order is supposedly more convenient than having to get out of the car to walk in.

After placing a large order online, the site went down. We called the store and re-placed the entire order with an employee only to be told by the manager afterwards that they wouldn’t take an order over the phone. The manager refused to put the credit card in manually and said we’d have to come in and place the order again, for the third time, and pay in store. Unfortunately we don’t have the capability to leave our office for that long. So we wasted over a half hour trying to place an $80 order just to be told they wouldn’t do our transaction for us, or start our order and let us pay at pick up. When your systems are down there should be other accommodations and exceptions made as well as better customer service.