Went to breakfast there with my sister this morning around 10:30am. It wasn't busy so we were seated quickly. Both placed our orders at the same time; however, my sister's order was delayed by about 10-15 mins. I was 75% done with my meal when her order finally came out- and it was wrong. Our waitress, Consuela, messed up her order twice and blamed the mess up on my sister stating she changed her mind last minute- a blatant lie. Asked for the manager (Rich- who was also the owner). We explained the disappointment of the delayed order. He asked what we wanted him to do. We requested for her meal to be comped but he said he couldn't do that but offered a discount for her meal. That was unsatisfactory so we returned the meal and asked for the check. He comes back a couple of minutes later and offers to give her a to go order at no charge. DUH! That's what we asked for in the first place but he was playing hardball. We now go to pay for my order and Consuela charged me incorrectly- separate charge for each item (french toast, eggs, and bacon) when I asked and pointed to the combo meal- guess i paid for the free "to go" meal after all. The manager/owner came ro the register and i tried to explain the error on the check but it fell on deaf ears and he was completely unreasonable so I just paid the bill and clearly let him know this would be our last visit. Long and short, choose another ihop location or a diner. The poor customer service starts from the very top and rolls down to the staff. I don't recall having such terrible service when I visited 1-2 years ago... Rich (manager/owner) and our waitress (Consuela) were unprofessional and untrained to deliver the minimum quality customer service. My family and I definitely will not be back.
All USA
Went to breakfast there with my sister this morning around 10:30am. It wasn't busy so we were seated quickly. Both placed our orders at the same time; however, my sister's order was delayed by about 10-15 mins. I was 75% done with my meal when her order finally came out- and it was wrong. Our waitress, Consuela, messed up her order twice and blamed the mess up on my sister stating she changed her mind last minute- a blatant lie. Asked for the manager (Rich- who was also the owner). We explained the disappointment of the delayed order. He asked what we wanted him to do. We requested for her meal to be comped but he said he couldn't do that but offered a discount for her meal. That was unsatisfactory so we returned the meal and asked for the check. He comes back a couple of minutes later and offers to give her a to go order at no charge. DUH! That's what we asked for in the first place but he was playing hardball. We now go to pay for my order and Consuela charged me incorrectly- separate charge for each item (french toast, eggs, and bacon) when I asked and pointed to the combo meal- guess i paid for the free "to go" meal after all. The manager/owner came ro the register and i tried to explain the error on the check but it fell on deaf ears and he was completely unreasonable so I just paid the bill and clearly let him know this would be our last visit. Long and short, choose another ihop location or a diner. The poor customer service starts from the very top and rolls down to the staff. I don't recall having such terrible service when I visited 1-2 years ago... Rich (manager/owner) and our waitress (Consuela) were unprofessional and untrained to deliver the minimum quality customer service. My family and I definitely will not be back.