H & R Hardware & Garden Ctr

Before purchasing a drain stopper (for an exorbitantly inflated fee), I specifically asked if I could return it if it did not fit. I was told quite emphatically by a staff member that I could, as long as I preserved the original packaging and receipt. Upon discovering the threads to be too small, I returned to the store with the item, package and receipt, but was told by the owner (who intervened mid-way through the transaction) that the refund would not be honored. His reasoning was that the package "appeared wet". Though it was raining outside and only the amount of moisture that could reasonably be expected to be on the surface of the package was evident, he remained adamant. This is unacceptable and unreasonable, especially with other (better) choices for hardware in the area. The nut, bolt and fastener section is quite good.

Don't go here if you're not sure of what you need for a project I have came here several times not knowing what I needed for a project and they wasn't able to help me. However if you do know what you need or just go in there and browse you probably can find what you are want or what you're looking for. Otherwise you will be frustrated like I have been. I rate this 50/50 only because it's the closest home hardware store to me and if I need to go pick up some nails or screws I just go in go get some and don't ask for help