Dependable Plumbing & Heating Inc.

We called them for a simple job. To uninstall a stove and install a brand new stove in its place. We informed them that we had all the parts needed and that the call for assistance was only given due to our landlords request to have a hired contractor. The guy who showed up was nice enough to help us remove the old stove and bring up the brand new stove. However, while the guy was working on the stove and trying to attach the valve to the gas pipe he broke the valve inside the gas regulator. When we made the appointment with the company the company reassured us that they would do the best they can for us and they would work with us on pricing. The guy who came in claimed we had him wait 45 minutes because he said he needed a new pipe valve so my husband ran to the store to get it but it was not 45 minutes. The hardware store was a block away from our house. The guy charged us $240 for the visit and yet wasn’t even able to complete the job of installing the new stove due to the gas regulator being broken by him. He then said he’d have to come back once we get that part fixed and that it would be another $95 for the visit. My husband called the company and spoke with the person who reassured him that if we had any issues with the cost to notify them. This person said they would talk to the owner of the business and get back to us. My husband informed them that he would need a refund or for them to at least replace the part that their employee broke. We have yet to hear back from this place. I would not recommend.